pg699 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") applies to pg699, the online casino and sports betting platform accessible at pg699.bio ("the Platform", "we", "us"). It governs our collection, use, storage, sharing, and protection of personal data belonging to all registered players and visitors ("you", "your") who use the pg699 platform. By accessing the pg699 website, creating an account, or making a deposit, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein, to the extent that such consent is required by applicable law.

pg699 is designed for and primarily serves players based in Bangladesh. As such, this Policy reflects the data handling practices appropriate for that market, including how we handle information submitted via mobile banking providers such as bKash, Nagad, and Rocket, which are the principal deposit and withdrawal channels used by pg699 players. We take our obligations regarding the security and appropriate use of your personal data seriously, and this Policy sets out our commitments to you clearly and in plain language.

pg699 uses your personal data for the following specific purposes. We do not use your data for any purpose beyond what is listed here without first obtaining your explicit consent or being required to do so by law:

• Account creation and ongoing account management, including verifying your identity, processing your deposits and withdrawals, and maintaining your transaction history.
• Fraud detection and prevention, including identifying unusual account activity, flagging potentially fraudulent transactions, and detecting duplicate accounts or coordinated abuse of the bonus system.
• Responsible gaming management, including monitoring gaming activity for signs of problem gambling, applying self-exclusion restrictions, and respecting deposit limits set by players in their account settings.
• Customer support, including responding to your enquiries, resolving disputes, and processing complaints about transactions, bonuses, or account matters.
• Platform improvement and technical optimisation, including analysing aggregated usage data to improve page load performance, game loading speeds, and the overall user experience — particularly on mid-range Android devices and 4G connections common across Bangladesh.
• Marketing communications, but only where you have explicitly opted in to receive them. pg699 does not send unsolicited promotional messages. Where you have opted in, we may send promotional communications about bonuses, seasonal offers (such as BPL or Eid promotions), and new game launches. You may opt out at any time by contacting support or updating your account notification preferences.

pg699 processes your personal data on the following legal grounds:

• Contractual necessity — processing is required to perform the contract between you and pg699 (i.e., the Terms & Conditions). This covers account creation, transaction processing, and customer support.
• Legal obligation — processing is required to comply with applicable laws and regulatory requirements, including KYC/AML (anti-money laundering) obligations and the requirement to maintain financial transaction records.
• Legitimate interests — processing is necessary for the purposes of fraud prevention, responsible gaming monitoring, and platform security, where pg699's legitimate interests in operating a secure platform are not overridden by your interests or rights.
• Consent — where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

pg699 shares personal data only with the following categories of third party, and only to the minimum extent necessary for the purpose stated:

• Payment processors — bKash, Nagad, Rocket, Upay, and card processing partners (Visa/Mastercard gateway providers) receive the transaction data necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations and do not receive any gaming activity data.
• Game software providers — Pragmatic Play, Evolution Gaming, PG Soft, Spribe, Ezugi, and NetEnt receive anonymised or pseudonymised session data necessary to deliver their game content and to maintain game integrity. They do not receive your identity or payment data.
• Fraud prevention and KYC service providers — third-party identity verification and fraud detection tools may process identity data on pg699's behalf as part of our KYC and AML compliance obligations. These providers are contractually bound to process the data only for those specific purposes.
• Law enforcement and regulatory authorities — pg699 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where it is legally required to do so, or where disclosure is necessary to prevent or detect crime, including money laundering.

All third parties with whom pg699 shares personal data are required to comply with applicable data protection obligations and to handle your data securely. pg699 does not permit any third party to use your personal data for their own commercial purposes.

Given that bKash, Nagad, and Rocket are the dominant deposit and withdrawal methods used by pg699 players in Bangladesh, we want to be transparent about how mobile wallet data is handled. When you make a deposit using bKash, Nagad, or Rocket, pg699 receives a transaction confirmation from the relevant mobile banking provider that includes: the registered mobile number associated with the wallet, the transaction amount, the transaction timestamp, and a reference number. pg699 stores this information as part of your financial transaction record. We do not receive your mobile banking PIN, your mobile banking password, or any other authentication credential — these remain entirely within your relationship with your mobile banking provider.

The mobile wallet account number (phone number) you use for deposits is retained by pg699 as part of your transaction record and is used to route withdrawal payments back to you. If you wish to change the mobile wallet linked to your pg699 account, please contact support. pg699 will require identity verification before any change to your registered payment method is processed.

pg699 uses cookies and similar browser storage technologies on the platform. These fall into three functional categories:

• Strictly necessary cookies — these are required for the platform to function. They maintain your logged-in session, store your language preference, and remember in-session gameplay states. Without these cookies, the platform cannot operate correctly. These cookies are active whenever you use pg699 and cannot be disabled.
• Performance and analytics cookies — these collect anonymised data about how players use the pg699 platform, including which pages are most visited, average session duration, and common navigation paths. This data is used solely to improve platform performance and user experience. No individual player is identified by this data.
• Fraud and security cookies — these help pg699 identify suspicious activity, including detecting if the same device is being used to operate multiple accounts, or if automated software is attempting to interact with the platform. These cookies are part of pg699's fraud prevention infrastructure.

pg699 does not use advertising cookies, retargeting cookies, or any cookies that share your data with advertising networks. The cookies described above are limited to those necessary for the secure and efficient operation of the pg699 platform.

pg699 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, subject to the following retention periods: Active account data is retained for the duration of the account's active status plus 5 years following account closure. Financial transaction records are retained for a minimum of 7 years from the date of each transaction, in accordance with standard financial record-keeping practice. KYC and identity verification documents are retained for the duration of the account relationship plus 5 years. Gaming activity logs are retained for 3 years from the date of the activity.

When the applicable retention period expires, pg699 will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, it may be retained indefinitely as part of aggregated platform statistics, but it will no longer be associated with your identity in any way.

As a user of the pg699 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact pg699 support via live chat or by writing to [email protected]. pg699 will respond to all verified data rights requests within a reasonable timeframe:

• Right of access — you may request a copy of the personal data pg699 holds about you, along with information about how it is being used.
• Right to rectification — if any personal data pg699 holds about you is inaccurate or incomplete, you may request that it be corrected. For account details such as your name, phone number, or email address, you may also update these directly in your account settings.
• Right to erasure — in certain circumstances, you may request that pg699 delete your personal data. This right is subject to pg699's legal obligations to retain financial and identity records for the minimum periods described above; erasure requests that conflict with these obligations may be partially fulfilled.
• Right to restrict processing — you may request that pg699 restrict its processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is under review.
• Right to data portability — where pg699 processes your personal data on the basis of your consent or a contract with you, and where processing is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object — you may object to pg699's processing of your personal data where that processing is based on legitimate interests, including where it is used for direct marketing communications. pg699 will stop processing your data for that purpose unless it has compelling legitimate grounds to continue.

To exercise any of the above rights, please contact [email protected] with the subject line 'Data Rights Request' and include your registered account email address or phone number so we can verify your identity before processing the request. pg699 will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.

pg699 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and the pg699 platform, encrypted storage of sensitive account data, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments of the platform infrastructure, and fraud detection systems that monitor account activity in real time.

While pg699 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account login credentials secure and for notifying pg699 immediately if you believe your account has been compromised. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pg699 will notify affected players without undue delay.

The pg699 platform is strictly for individuals aged 21 and above. pg699 does not knowingly collect personal data from anyone under the age of 21. If pg699 becomes aware that personal data has been collected from a person under 21 — whether through a misrepresentation of age during registration or any other means — pg699 will immediately suspend the relevant account, delete the personal data associated with it, and return any deposited funds to the original payment source after identity verification confirms the account holder's age. If you are a parent or guardian and believe your child may have created a pg699 account, please contact support immediately at [email protected].

pg699 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or changes in the services we offer. When material changes are made to this Policy, pg699 will take reasonable steps to notify registered players — for example, by displaying a notification within the platform or by sending a message to the registered contact detail on file. The date shown in the 'Last updated' field at the top of this page always reflects the date on which the current version of the Policy came into effect.

Your continued use of the pg699 platform following the publication of any updated version of this Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated Policy. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting support.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how pg699 handles your personal data, please contact the pg699 support team via live chat within the platform (available 24/7) or by email at [email protected]. Please note that the email address is for written enquiries only and is not a real-time support channel — for urgent matters, live chat is the recommended route. pg699 is committed to responding to all privacy-related enquiries within a reasonable timeframe.