Responsible Gaming at pg699 — Your Safety Matters
pg699 is committed to providing a safe, fair, and transparent environment for every player in Bangladesh. These tools and guidelines exist so that gaming remains a source of entertainment — not stress.
Our Commitment to Responsible Gaming
At pg699, gambling should always be an enjoyable leisure activity. We recognise that the vast majority of our players engage with the platform responsibly. However, we also understand that for a small number of people, gambling can become problematic — and when that happens, having accessible tools and clear support pathways makes a real difference.
pg699 has built practical, easy-to-use responsible gaming tools directly into every registered account. These tools are available at all times — no support ticket or waiting period needed. Our customer support team is also trained to recognise the signs of problem gambling and respond with empathy. If gaming is causing you distress, please reach out — support is available 24 hours a day, 7 days a week.
Responsible Gaming Tools on pg699
The following tools are available from the Account Settings section of your pg699 account. Each takes effect immediately or within the stated timeframe. Once a restriction is applied, it cannot be reversed until the minimum period has elapsed — this ensures the tools serve their intended protective purpose.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your pg699 account. Once active, you cannot deposit beyond the threshold you have set — even if you contact support to request an increase. Limit reductions take effect immediately. Limit increases carry a mandatory 7-day cooling-off period before they become active, giving you time to reconsider.
Define the maximum time you want to spend on pg699 per session. When your session limit is reached, the platform will notify you and prompt you to take a break. Available from 30 minutes up to several hours. This tool is especially useful for players who find it easy to lose track of time during live casino or cricket betting sessions.
Activate periodic on-screen reminders that show how long you have been playing and your net session result. Prompts appear at your chosen interval — every 30 minutes, 1 hour, or 2 hours — and pause the game until you acknowledge them. This gives you a moment of clarity during extended play.
Take a short break from pg699 without permanently closing your account. Time-out durations: 24 hours, 48 hours, 72 hours, 1 week, or 1 month. During a time-out your account is suspended — you cannot log in, deposit, or place bets. Your balance is preserved and the account reinstates automatically when the period expires.
Self-exclusion permanently blocks your account for a minimum of 6 months, with options of 1 year, 2 years, or indefinitely. Once active, pg699 takes reasonable steps to prevent re-opening or circumventing the exclusion. To request self-exclusion, contact support via live chat or email at [email protected].
Access a full summary of your gaming activity from your dashboard at any time. The review covers total deposits, total withdrawals, net gaming result, bonus usage, and session history across any date range you select. Reviewing this regularly helps you stay aware of your actual spending and playing patterns.
How to Access Your Responsible Gaming Tools
All responsible gaming tools are built directly into your pg699 account and can be activated in four straightforward steps:
- 1Log in to your pg699 account using your registered mobile number or email address and your password.
- 2Tap the account icon at the top of the screen and select Account Settings from the menu.
- 3Navigate to the Responsible Gaming section within Account Settings.
- 4Select the tool you wish to activate, configure your preferred settings, and confirm. Most limits and restrictions take effect within minutes.
Recognising the Signs of Problem Gambling
Problem gambling often develops gradually — a slow shift in how often you gamble, how much you spend, or how you feel when you are not gambling. The following are recognised warning signs. If several apply to you, we strongly encourage you to use pg699's responsible gaming tools or reach out for support:
- ⚠You are spending more money on gambling than you originally intended, or consistently exceeding your own personal spending limits.
- ⚠You are gambling for longer periods than planned, or finding it hard to stop once a session has started.
- ⚠You are chasing losses — placing additional bets to try to recover money lost in previous sessions.
- ⚠Gambling is causing financial stress — borrowing money, dipping into savings, or using funds meant for essential expenses such as rent, food, or bills.
- ⚠You are hiding your gambling activity from family members, friends, or your partner — for example, concealing deposits, withdrawals, or time spent on the platform.
- ⚠You feel anxious, irritable, or restless when unable to gamble, or when you try to reduce or stop.
- ⚠Gambling is negatively affecting your work, studies, or personal relationships — for example, missing commitments or experiencing conflict at home related to gambling.
Recognising these signs early is the most effective way to prevent gambling from becoming a serious problem. If any of the above resonate with you, please act now — use the responsible gaming tools in your account settings or contact our support team directly. Acting early is always easier than addressing an entrenched problem later.
Tips for Keeping Gambling Enjoyable
The great majority of pg699 players never experience gambling-related problems because they approach gaming with clear boundaries and realistic expectations. Here are straightforward habits that help keep gambling a positive leisure activity:
- ✓Set a budget before each session and treat it as the cost of entertainment — not an investment you expect to recover.
- ✓Take regular breaks every 30 to 45 minutes. Standing up and stepping away from the screen helps you maintain perspective and prevents extended session creep.
- ✓Never gamble when you are upset, stressed, tired, or under the influence of alcohol. These states impair decision-making and can lead to spending more than intended.
- ✓Balance gambling with other leisure activities. If gaming feels like your primary way to relax or socialise, that is a signal to diversify how you spend your free time.
- ✓Remember that all casino games carry a house edge and all sports bets carry risk. Winning streaks are exciting but they are not a reliable predictor of future outcomes — each game or bet is statistically independent.
- ✓Use pg699's deposit limits and session time tools proactively — setting limits when you are calm and rational is far more effective than trying to exercise willpower mid-session.
Protecting Minors — Zero Tolerance Policy
pg699 maintains a zero-tolerance policy towards underage gambling. The minimum age to create an account and participate in any gambling activity on pg699 is 21 years. This applies to all registered players regardless of location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city or district.
pg699 uses identity verification processes to confirm player ages. Where there is reason to suspect a player is under the minimum age, pg699 will suspend the account pending verification and — where underage access is confirmed — will close the account, return any deposits to their source, and retain no personal data beyond what law requires.
Getting Help — Contact pg699 Support
If you are concerned that gambling is becoming a problem for you — or for someone you care about — please do not hesitate to contact pg699. Our support team is available around the clock and trained to handle responsible gaming conversations with discretion and without judgment. You do not need to wait until a problem is severe before reaching out.
The fastest way to reach pg699 support is through the live chat feature inside the platform. Log in and tap the chat icon to connect with a support agent in real time. For responsible gaming requests — including time-out, self-exclusion, or deposit limit queries — agents are available at any hour, including weekends and public holidays such as Eid, Victory Day, and Pohela Boishakh.
For non-urgent responsible gaming enquiries, write to the pg699 support team by email. Include your registered account mobile number or email address so we can locate your account and respond accurately. Our target response time for email enquiries is within 24 hours on any day of the week.
[email protected]